We are seeking a courteous and organized Customer Support Officer (College Support Services) with at least 2 years of experience in managing student interactions, coordinating training schedules, supporting administrative staff, and contributing to a positive educational environment. The ideal candidate should have excellent communication skills, an empathetic approach to student needs, and a strong understanding of academic support processes.Key Responsibilities:Handle inbound and outbound calls to students regarding course updates, fee reminders, and enrollment inquiries.Assist trainers and faculty in organizing sessions, class schedules, and training resources.Maintain up-to-date records of student communication and support activities in CRM or student management systems.Collaborate with administrative staff to ensure timely fee collections and compliance with college policies.Address student concerns professionally and escalate academic or administrative issues to relevant departments.Coordinate induction sessions, student orientations, and information dissemination across campuses.Provide accurate details about courses, admission criteria, deadlines, and academic support services.Support the student success team in improving student satisfaction and retention.Requirements:Minimum 2 years of experience in a customer service or student support role.Strong verbal and written communication skills.Ability to manage student inquiries with patience and empathy.Experience using CRM or student management systems (e.g., Wisenet, RTOManager).Well-organized with the ability to manage multiple priorities.Year 12 or High school diploma required.Willingness to work flexible hours including weekends during peak admissions.Must be an Australian Citizen (required for legal and eligibility standards).Preferred Skills:Background in education, training, or student support services.Familiarity with VET or higher education frameworks.Multilingual abilities for diverse student communities.Basic administrative and IT troubleshooting skills.
We are looking for an experienced and customer-focused Service Manager to oversee service operations, manage teams, and ensure client satisfaction. The Service Manager will be responsible for maintaining service quality, streamlining processes, and driving continuous improvement to meet organizational goals.Key ResponsibilitiesSupervise daily service operations and ensure smooth delivery of services.Lead, train, and support service staff to achieve performance targets.Monitor customer service quality, resolve escalated issues, and ensure client satisfaction.Develop and implement service policies, procedures, and best practices.Manage budgets, resources, and service performance KPIs.Collaborate with other departments (sales, operations, technical) to align service strategies.Conduct regular performance reviews and staff training programs.Analyze service reports, identify gaps, and implement improvements.Ensure compliance with company standards, safety regulations, and legal requirements.RequirementsBachelor’s degree in Business Administration, Management, or a related field.Proven experience as a Service Manager, Operations Manager, or similar role.Strong leadership, communication, and problem-solving skills.Knowledge of service management processes and customer relationship management.Ability to manage budgets, staff scheduling, and operational targets.Proficiency in MS Office and service management software.Preferred QualificationsCertification in Service Management (e.g., ITIL, Six Sigma, or equivalent).Industry-specific experience (IT, automotive, hospitality, or technical services).Strong background in customer experience improvement strategies.
We are looking for a compassionate and skilled Counselor to support individuals in addressing personal, academic, and career challenges. The Counselor will work closely with students, employees, or clients (depending on context) to provide guidance, coping strategies, and actionable solutions to improve well-being and performance.Key ResponsibilitiesProvide one-on-one counseling sessions to address personal, emotional, academic, or career-related concerns.Assess clients’ needs through interviews, tests, or evaluations.Develop tailored action plans and coping strategies for individuals.Maintain strict confidentiality while handling sensitive information.Organize workshops or group sessions on stress management, study skills, or career planning.Collaborate with teachers, parents, HR, or healthcare providers (depending on the setting).Stay updated on mental health practices, educational trends, and career opportunities.Keep detailed case records and progress reports.Encourage personal development, resilience, and positive decision-making.RequirementsBachelor’s/Master’s degree in Psychology, Counseling, Social Work, or related field.Proven experience as a counselor, advisor, or mental health professional.Strong interpersonal, communication, and listening skills.Empathy, patience, and problem-solving ability.Knowledge of counseling techniques, career guidance, and mental health best practices.Ability to maintain professional boundaries and confidentiality.Preferred QualificationsCertification/licensure in counseling or psychology (depending on local regulations).Experience in academic institutions, corporate settings, or clinical practice.Familiarity with assessment tools, therapy techniques, or career guidance platforms.
Red Rooster is seeking passionate, energetic, and customer-focused individuals to join our team! As a Team Member, you’ll be involved in all areas of restaurant operations—from food preparation and cooking to serving customers and maintaining a clean and safe workspace. You'll be part of a supportive team committed to delivering fresh, delicious meals and great customer experiences.Key Responsibilities:Greet and serve customers with a positive attitudePrepare and cook food according to Red Rooster’s quality and safety standardsHandle orders, payments, and operate the POS system Keep kitchen and dining areas clean and organized Work as part of a team during busy service periodsFollow food safety, hygiene, and workplace health guidelinesIdeal Candidate:Friendly and enthusiastic team player Good communication and interpersonal skills Able to work flexible hours (including weekends and holidays)No prior experience needed—training provided Reliable and eager to learn
Smokin’ Joe’s Pizza is looking for energetic, friendly, and reliable team members to join our crew! Whether you're making pizzas, handling customer orders, or keeping things clean and efficient, you'll play an essential role in delivering the signature taste and experience our customers love.Key Responsibilities:Prepare pizzas and other menu items following brand recipes Greet and serve customers with a positive attitude Operate POS system for order taking and payments Maintain a clean and safe kitchen and dining area Assist with food prep, restocking, and cleaning dutiesEnsure all food safety and hygiene standards are metWho We’re Looking For: A team player with a great attitude Strong communication and customer service skillsAbility to work in a fast-paced environmentWillingness to learn and take on new tasks Prior food service experience is a plus (but not required)